Bear Transfers Guarantee

If we got it wrong, we make it right. Every sheet is checked before it ships, but if a print defect, adhesion problem or misprint on our side slips through, we reprint it free — we won’t ask you to ship it back.

What the guarantee covers

• Print defects — banding, missing or shifted colors, smudges, white-ink gaps, or artwork cut off that isn’t cut off in your file.
• Adhesion & wash failures — a transfer that lifts, cracks or peels when it was applied within our pressing specs and washed per the care guide (see wash durability).
• Our mistakes — wrong size or product type, missing sheets, or an order that doesn’t match what you purchased.
• Damage in transit — transfers that arrive unusable because of shipping damage (see lost or damaged in transit below).

How it works

1. Tell us within 7 days of delivery. Claims must come from the original purchaser within 7 days of delivery — the same window as our Return & Replacement Policy.
2. Send your order number and clear photos (or a short video). Use the order issue form or email info@beartransfers.com. Photos of the transfer — and of the garment, if it’s already pressed — are what let us confirm the cause fast.
3. We review and reprint. Once a print or adhesion defect is confirmed, the affected items go back into production at no charge and ship to you. No return needed. Where a reprint isn’t the right fix, we may offer store credit or a refund, as described in the policy.

What it doesn’t cover

We print exactly what you upload, and the final result depends on your press and garment. The guarantee doesn’t apply to issues arising from:

• Incorrect files, low-resolution artwork, transparent/background issues, or other mistakes in the uploaded design — including when the builder’s resolution warning was dismissed;
• Minor color variations caused by screen settings, artwork format, or print process differences;
• Improper application — wrong heat press temperature, time or pressure, wrong peel, unsuitable garments or materials, or not following the care or pressing instructions (our specs are here);
• Ordering the wrong size, quantity, gang sheet length, or product type;
• Normal wear, misuse, storage issues, or handling after delivery;
• Claims submitted after 7 days, or claims made by third parties such as end customers, resellers, or marketplace buyers.

Not sure whether something is covered? Send the photos anyway — we’ll tell you honestly what happened and how to avoid it next time.

Lost or damaged in transit?

Transit loss and damage are handled through Package Protection, the optional service you can add at checkout. It covers a free one-time reprint and reshipment when a package is lost, stolen, or damaged in transit — for damage, send a photo within 7 days of delivery. If your order shipped without Package Protection, still reach out with your order number and photos — we’ll look at it with you and help where we can.

Need to change or cancel an order?

Email info@beartransfers.com with your order number as soon as possible — custom transfers go into production within hours. Once a sheet has been printed it can’t be changed, but if we catch it in time we’ll do what we can.

Blank apparel

Blanks follow the same Return & Replacement Policy: a replacement, store credit or refund is available when an item arrives defective, damaged in transit, or incorrect because of our error — reported within 7 days of delivery, with your order number and clear photos.

How to report an issue

• Fastest: the order issue form — order number, what went wrong, and up to 3 photos. We confirm by email and reply within the hour.
• Or email info@beartransfers.com with the same details. Live chat is open 24/7 and email replies come within the hour, 7 days a week.